privacy policy

Privacy Policy

Effective Date: 1.1.2025

At Family of lola ,your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.familyoflola.com and make purchases from our online shop.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, register an account, or contact us, we may collect:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through third-party providers)
• Account credentials (if you register)

b. Non-Personal Information

We may also collect non-identifying information such as:

• Browser type
• IP address
• Pages visited
• Time spent on site
• Referral source

This data helps us improve the user experience and optimize our website.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Send order confirmations and updates
• Communicate promotional offers (if you opt in)
• Prevent fraudulent transactions

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service providers (e.g., payment processors, shipping companies)
• Legal authorities when required by law or to protect our rights
• Analytics providers (e.g., Google Analytics) for improving website performance

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your cart items
• Analyze traffic and usage patterns You can adjust your cookie preferences in your browser settings.

5. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

6. Data Security

We implement reasonable security measures to protect your data. Sensitive data like payment details are encrypted and processed through secure third-party platforms.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing the information we hold
• Requesting corrections or deletions
• Opting out of marketing communications

To make a request, contact us at info@familyoflola.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this policy, please contact us at:

Family of lola
Email: info@familyoflola.com
Website: www.familyoflola.com